Housing Bank announced its joining the National Suggestions and Complaints System “Tawasul”, in coordination with the Information and eGovernment Authority. This step comes within the framework of the bank’s efforts to diversify direct communication channels with citizens and enhance positive interaction with all their suggestions, inquiries and comments through the system.
On this occasion, Abdullah Talib, General Manager of the Housing Bank, stressed the bank’s keenness to keep pace with the digital transformation in providing its services, which confirms the importance of adopting a policy of development and modernization for all service and development sectors, pointing out that the bank’s joining the “Tawasul” system contributes significantly to continuing to enhance and develop performance and provide services to citizens with high and distinguished quality, in addition to quickly resolving all incoming comments.
The Director General of the Housing Bank also pointed out that citizens can submit their suggestions, inquiries and comments on the group of financing services provided by the Housing Bank, such as the housing financing service, housing requirements, purchase financing, requirements for obtaining housing financing, new financing services, developed financing services and others.
Taleb noted the keenness of the Housing Bank to review the suggestions and ideas submitted by citizens, to contribute to developing the bank’s procedures, which enhances the principle of community partnership, adding that the bank will deal with all incoming ideas, suggestions and comments from various individuals and respond to them as quickly as possible, in addition to studying the suggestions and working to implement them according to the available capabilities and resources.
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